Terms & Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the services (the “Service”) offered by La Mama Gaia ("us", "we", or "our", “La Mama Gaia”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
All bookings must be confirmed in writing by the Client. A deposit is required to secure your booking (see below). All bookings are subject to minimum order requirements as stipulated on menu's. By confirming your booking and paying the deposit you are deemed to have read, accepted and understood these terms and conditions.
Deposit and Payment
All bookings/orders up to and including €500 in value must be paid in full in advance, either upon booking or 8 weeks prior to the event.
For bookings/orders greater than €500 in value, a deposit of 50% will be required either upon booking or 8 weeks prior to the event and may be partially or fully retained if the event is cancelled (see cancellation details below).The deposit will be deducted from the total event costs which will be issued to the Client no later than 2 weeks before the event. Any additional staff costs and breakages will be accounted for and invoiced no more than 5 working days after the event. An additional deposit may be required for any equipment / hire organised by us from third parties, this may include a breakages deposit which would be refundable after the event less any breakages. Payment methods available include bank transfer or card payment.
The Client understands that upon payment of deposit to secure the booking, time and resources will be committed to deliver the event prior to the date itself. Cancellation would also result in lost income and lost business opportunities that are difficult to precisely quantify. Therefore the cancellation limitations set out in this policy will apply.
In the unfortunate event of an event or retreat booking having to be cancelled, confirmation in writing will be required from the Client via email to firstname.lastname@example.org. The following charges will be incurred:
Cancellation notice received up to 8 weeks prior to the event – 0% of the total event cost - full refund
Cancellation notice received 4-8 weeks prior to the event – 50% of the total event cost
Cancellation notice received 2-4 weeks prior to the event – 75% of the total event cost
Cancellation received less than 2 weeks prior to the event – 100% of the total event cost
In all cases, the total event cost will be based on the total quoted price including staff and hire estimates. Should guest numbers be unconfirmed at the time of cancellation the total event cost will be based the originally quoted or most recently estimated guest numbers. Any additional costs incurred by us in preparation of the event up until the time of cancellation will be charged to the Client if not covered by the deposit. This is to cover any losses caused to us for administration costs, travel, supplies etc. and will be discussed and itemised fully in the event of cancellation. As cancellation insurance is not available to a catering supplier, the Client is advised to arrange such insurance to recover their losses.
The above applies in all circumstances where you elect to cancel for any reason. The only exception being government imposed restrictions for which exceptional measures are set out below. If we cancel for any reason, you will be given a full refund of any monies paid.
If you want to reschedule your event, please let us know as soon as possible and we will do our best to find a new date that is suitable. If the cancellation notification is outside of the timeframes above, there will be no retention of deposit, but if it within the charging timeframes, the relevant clauses above will apply (for the reasons stated above).
Dietary Requirements and Allergies
Please inform us of any known allergies or dietary requirements when selecting your menu. We will endeavour to provide a suitable menu for any guests with special dietary requirements or mild allergies and intolerances. We cannot however accept responsibility for any guests unless advised well in advance (no less than one month prior to the event or upon booking). Furthermore, due to cross-contamination risks when cooking for large groups and sourcing ingredients, we cannot cater for severe or anaphylactic allergies as we cannot guarantee any food is 100% allergen free. Please consider this and let your guests know so that you and they can make an informed decision about the event and any dietary needs. Please get in touch to discuss if you have further questions.
Future Changes to Terms and Conditions
We reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions.
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